Main Support

Enabling 2-factor authentication

Two-factor authentication adds an extra layer of security to your web site. 

When logging into a website protected by 2-factor authentication, a second authentication step is required in addition to your username and password.

Watchful currently supports 2-factor authentication via the Google Authenticator project

What you need

Before proceeding, please ensure that you have downloaded the Google Authenticator app for your mobile device: 

Activating 2-factor authentication in your Watchful account

  1. Login to your Watchful account and click the My Account link in the toolbar.
  2. Click the Two facto Auth tab.
  3. Activate the feature by selecting Yes in the activation field.
  4. Open the Google Authenticator on your mobile device and scan the QR code (alternatively, you can manually enter the Secret Key). This will add Watchful.li as a site in your App and generate a 1-time use verification code.
  5. Click the Submit key to activate the feature. You will be immediately prompted to enter the verification code in your Google Authenticator App for Watchful.li. 

faqs-activate-2-factor-auth

Logging in with 2Factor authentication

Each time you login to Watchful.li you will be prompted to access the Google Authenticator App on your mobile device and enter the latest verification code. 

support-enter-code-2-factor-auth

If you cannot log into your site after enabling 2-factor authentication, click the Backup Code link during the login verification step to receive your backup code via email.

support-backupcode-2-factor-auth